Customer Support Hub

Ask questions, get support, request service, or download software for your Sens4 product. 

Welcome to our customer support page, where we prioritize your satisfaction and ensure your experience with our products is smooth and hassle-free. Whether you have questions, need assistance with troubleshooting, or require technical support, our team of knowledgeable experts is here to help.

Don't let technical challenges hinder your experience with Sens4 products. Trust our dedicated customer support team to provide the assistance you need, when you need it.

Reach out to our support team via email at support@sens4.com or call us at +45 88 44 70 44 for immediate assistance.

Service and Repair

Sens4 warrants its products to be free of defects in materials and workmanship during normal and intended operation for a span of two years. Should a product exhibit any defect covered by our warranty terms, we undertake the responsibility to repair or replace it. 

Through 8D structured problem-solving methodology we focus on systematic problem resolution, collaboration, root cause analysis, preventive action, data-driven decision-making, continuous improvement, standardization, and customer satisfaction. 

Prior to returning a product to Sens4, a return material authorization (RMA) number must be requested and acquired. Additionally, for the safety of our employees, we mandate the completion and return of a declaration along with the unit, affirming its freedom from toxic, radioactive, biological, or any other harmful contamination or substances. To request a return material authorization (RMA) open a support request.